Embers
Contact Support
� In-app support
The best way to get help is the in-app support inbox: open Share → Message Embers. You can send text and optional screenshots, and we'll reply directly inside Embers.
Please only attach screenshots or images you are comfortable sharing with the Embers support team.
� Email us
The fastest way to get help. Please include your iOS version, app version, and a short description.
✉️ zfy3712z@gmail.comBefore you write
Most issues can be solved in under a minute. Try these first:
💳 Subscription & billing
- Restore purchases — Settings → Support → Restore purchases.
- Cancel a subscription — iOS Settings → Apple ID → Subscriptions → Embers.
- Refund requests — Apple handles IAP refunds at reportaproblem.apple.com. If Apple denies it and you think we made a mistake, email us with the order ID.
🔗 Pairing with your partner
- Only one partner at a time. If you're stuck with a pending invite or account pairing issue, message us from Share → Message Embers.
- Invite codes expire after 7 days. Generate a new one from the Us tab.
🔔 Notifications aren't arriving
- iOS Settings → Notifications → Embers — make sure alerts are enabled.
- Open Embers at least once after install so we can register your device for push.
- Focus Modes (Do Not Disturb, Sleep) can silence notifications.
👤 Account & data
- Change display name / avatar — Settings → My profile.
- Sign out — Settings → Sign out.
- Delete my account — Settings → Delete account. This is permanent and removes all your stickies, whispers, and pairing data.
Reporting abuse or illegal content
If someone is using Embers to harass or threaten you, or if you've encountered content that violates our Terms of Service, email zfy3712z@gmail.com with the word ABUSE in the subject line. We review abuse reports within 24 hours and may suspend accounts while we investigate.
Response times
- Support questions — within 24 hours, Mon–Fri.
- Abuse reports — within 24 hours, 7 days a week.
- Privacy & data requests — within 30 days (see our Privacy Policy).